Refund policy

RETURNS / CANCELLATIONS

Artwork is non-returnable. Please also note that once payment information has been entered and complete all payments made are non-refundable. 

We cannot accept returns on sale items or gift cards.

DAMAGED OR FAULTY GOODS
 
We take the utmost care in packaging the goods, and only use reliable, professional carriers. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue on a case by case basis.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery.

You can always contact us for any questions or requests at info@playgrounddetroit.com.

Exchanges

Exchanges may be considered on a case by case basis. In the case of approval, the quickest way to ensure you get what you want is to return the item you have, and once the item is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.